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Speak Up Policy

At No Limits Support (NLS), we are committed to maintaining a workplace and service environment that upholds fairness, integrity, and respect. We encourage our staff, participants, and stakeholders to report any concerns regarding misconduct or unethical behavior without fear of retaliation.

 

This Speak Up Policy provides a clear process for raising concerns about potential wrongdoing while ensuring confidentiality, protection, and appropriate investigation.

Who Does This Policy Apply To

This policy applies to current and former:

  • Employees, contractors, and volunteers of NLS

  • Officers and directors of NLS

  • Suppliers, consultants, and any third-party contractors providing goods or services to NLS

  • Associates, family members, dependents, or spouses of those listed above

What Can Be Reported

You are encouraged to speak up if you have reasonable grounds to suspect misconduct, including:

  • Fraud, corruption, or dishonest practices

  • Unethical behavior, including breaches of NLS policies

  • Unsafe work practices or risks to participant welfare

  • Discrimination, harassment, or bullying

  • Breaches of legal or regulatory requirements

 

What Cannot Be Reported?

Personal workplace grievances such as interpersonal conflicts, decisions about promotions, transfers, or performance evaluations do not fall under this policy unless they involve serious misconduct or breaches of law.

How To Speak Up

Internal Reporting

You are encouraged to report concerns directly to one of the following Speak Up Officers at NLS:

  • Director

  • Administration Officer

If you are not comfortable reporting to the above, you may speak with:

  • Any member of the Executive Leadership Team

  • Any NLS Support Worker to advocate for you


External Reporting

If internal reporting is not suitable, you may report concerns to:

  • An external legal practitioner

  • Relevant government agencies such as the NDIS Quality and Safeguards Commission


Anonymous Reporting

You may choose to report anonymously. While this may limit our ability to investigate, we will take all reasonable steps to assess and act on your disclosure while maintaining confidentiality.

What Happens After You Speak Up

  • Your report will be assessed by a Speak Up Officer.

  • If necessary, an investigation will be conducted fairly and confidentially.

  • If your identity is known, we will keep you informed about the progress and outcomes where possible.

Protection and Support

NLS strictly prohibits retaliation against individuals who speak up in good faith. You are protected from:

  • Dismissal or demotion

  • Harassment, bullying, or discrimination

  • Any other form of detrimental conduct

If you experience retaliation, report it immediately to a Speak Up Officer.

Support Services

If you require support, you can access:

  • NLS’s Employee Assistance Program (EAP)

  • External support services such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636)

False or Malicious Reports

Reports must be made honestly and in good faith. Knowingly making false or malicious reports may result in disciplinary action.

 

This policy ensures that all concerns raised are handled appropriately and with care. We encourage everyone at NLS to contribute to a transparent and ethical workplace by speaking up when necessary.

Other Matters

Any breach of this policy will be taken seriously and may result in disciplinary action, up to and including termination of your employment. 

NLS may vary, remove or replace this policy at any time. 

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